Terms and Conditions

The domain www.lauvely.com is property of Laura Cima Ramos, CIF 71660024M with registered office in Camín de Fonte Santa, 228, 33391 Caldones, Gijón – Asturias (Spain), with email hello@lauvely.com

The purchases made in www.lauvely.com are subject to the selling conditions exposed in this document and are regulated, as distance sales, by the current Spanish legislation on subject. The fact of marking the box “I accept the general selling conditions”, before proceeding to safe payment, constitutes an acceptation of the customer where recognizes having read, understood and accepted the present conditions.

CONDITIONS OF SALE

Buying process
The individual costumer can place his order on lauvely.com by Internet 24 hours a day, every day of the week.

The buying process consists of several simple steps:
1. Choose the selected products signaling, when it is possible, the options of color, measurement, etc. …
2. Add the product to the shopping cart and if you wish continue shopping.
3. To confirm the purchase it is necessary to be identified, either with your username and password, that are strictly personal, or, if you are a new user, filling all the compulsory information that appears in the questionnaire to create a new account.
4. Signal clearly the information necessary for the delivery, particularly the precise address. Different delivery address or billing address can be signaled.
5. Indicate that the terms and conditions have been read and understood.
6. Proceed to the order payment in the encrypted payment interface, which will formalize definitely the selling contract that joins you to Lauvely.

Confirmation of order
Orders will be placed through the www.lauvely.com site, after subscription as user and providing the information required in the subscribing form.

Placing an order entails the complete acceptance of the prices, the description of the available products on sale and the present selling conditions.

The customer should provide a valid email address, with which Lauvely can confirm the reception and acceptance of your order, under discretion that the address signaled in the form does not contain mistakes.

The customer should verify and confirm the information provided to Lauvely. Lauvely could not be considered responsible of possible mistakes on the information entry and the consequences in terms of delay or delivery failures. In that context, all the costs generated for the return will be on charge on the customer.

Lauvely reserves the right to cancel an order if there is no response payment obtained from the customer. Deliveries will be made upon receipt of payment.

Prices
All the prices are signaled in euros (€) and they include VAT where it is applicable.

These prices are subject to changes without previous notice.

All taxes, duties and customs duties will be paid by the customer according to the current legislation. The amount of these taxes varies according to the declared value in the amount in euros of the invoice and depending on the country and must be paid on receipt of the delivery.

Payment methods
We accept the following payment methods:

Paypal:
Lauvely has this platform of secure payment on the Internet. Once the order is confirmed you will be redirected to PayPal to make your payment in a completely secure way. Once the payment is finished you could go back to Lauvely.com and you will receive an email that confirms your purchase.

Credit Card:

Credit cards will be abided to verification and authorization by the issuer of them, but if that entity does not authorize the payment, we will not be responsible for any delay or failure on the delivery and we can not formalize any Contract with you.

Bank transfer:
If you prefer to pay through bank transfer you will receive the account information in which you should make the transfer at the moment of your purchase. The buyer has a maximum of 7 working days to proceed to payment by bank transfer. If in that period we have not received the payment the order will be cancelled. Bank transfer payments take 2-3 days to be effective, so the goods will not be sent until the payment is received.

Shipping costs

Standard Shipping: we send our products through Certified Mail.
You could know where your order is anytime with the tracking number that we will give you.

– Spain: €5.50.
– Europe: €12.00.
– USA and Canada: €15,00.
– Other countries: €17,00.

Fast Shipping: we send our products through ‘Correos Express’ for national service and through DHL (or other companies depending on the country) for the rest of the world.
You could know where your order is anytime with the tracking number that we will give you.

– Spain: €9,00.
– Europe I (Germany, Austria, Belgium, Denmark, Finland, France, Greece, Irland, Italy, Luxembourg, Monaco, United Kingdom, The Netherlands, Portugal y Sweden): €18,00.
– Europe II (Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Romania and Switzerland): €25,00.
– USA and Canada: €25,00.
– Other countries: please ask before purchasing (email: hello@lauvely.com).

Shipping costs include, where applicable, the value added-tax (VAT), but no other tax, fee, duty or surcharge.

Delivery periods

Deliveries will be done on the following 24 hours after the order is received. Orders received on Friday will not be processed until the following Monday.

Standard Shipping
– Spain: 3/7 working days.
– Europe: 5/10 working days.
– USA and Canada: delivery varies from 2/5 weeks.
– Other countries: delivery varies from 2/5 weeks depending on the country.

Fast Shipping
– Spain: delivery in 24/48 hours. Except if the order is received on Friday, in that case the delivery period begins on the following Monday.
– Europe: delivery in 2/4 days. Except if the order is received on Friday, in that case the delivery period begins on the following Monday.
– USA and Canada: delivery in 3/5 days. Except if the order is received on Friday, in that case the delivery period begins on the following Monday.
– Other countries: ask before purchasing (hello@lauvely.com)

Delivery periods are estimated, Lauvely is not responsible of any delayed on the delivery caused by the courier company. Take in account that placing your order in periods of high workload, like the previous weeks to Christmas, the standard delivery can be delayed more than usually. To assure that your order arrives on time choose fast shipping.

Tracking of the order
The customer can put in contact anytime with Lauvely to get information about the tracking of the order writing to hello@lauvely.com.

The customer also can track the delivery through the interface of the shipping company, with the tracking number that Lauvely will send you by email after the buying process.

Returns or complaints
Any product bought in Lauvely can be returned within the following 14 calendar days from the reception date.

Returned products should be in perfect conditions and in its original packaging.

To make a return you should communicate it before to Lauvely, sending an email to hello@lauvely.com. The returns that have not been previously communicated will not be accepted.

If the cause of the return is due to a defective or mistaken article, Lauvely will pay the return costs and the new delivery, if it is requested.

If the cause is any other, the customer should take over the costs that the delivery provokes.

 

LEGAL WARNING

Intellectual property
The contents of this site, including texts, pictures and designs, are property of Lauvely, or third parties who have authorized Lauvely its use. Lauvely presents these contents with purpose of information of its activity and advertising. Lauvely authorizes its use exclusively with this purpose. In general, its use for commercial purposes as well as its transformation or alteration is forbidden. The use of these designs, pictures or texts should mention specifically its belonging to Lauvely, which reserves the right to initiate appropriate legal actions to repair damages and harms caused by any act that violate its rights of intellectual or industrial property.

Privacy policy
Laura Cima Ramos as responsible for this Website and in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), by Law 34/2002, of July 11 , Services of the Information Society and Electronic Commerce (LSSICE), and in accordance with the guidelines of current legislation on the protection of personal data, Regulation (EU) 2016/679 of April 27, 2016 ( RGPD), relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data. has put into practice those policies, means and technical and organizational procedures to guarantee and protect the confidentiality, integrity and availability of the personal data of its users. These data will be processed in a file (s) duly registered with the Spanish Agency for Data Protection, in accordance with the provisions of current legislation.

More information about our Data Privacy Policy here.

If you have any doubt, write me.